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| SugarHouseBanners.com - Policies |
Privacy Policy:
Sugar House Banners recognizes, respects, and protects the privacy of our customers. Your privacy and personal
information are held in trust when you shop online with us. Our customer’s order information stays with us - no
one else will see it. We do not sell, rent, trade or share ANY information regarding or provided by our customers
to anyone for any reason. We require and only use information our customers knowingly and willingly provide to
process their order, fulfill their service request or to enhance their personal shopping experience. Any information
received by us is held with the utmost care and security. All information is stored on a secured server and is not
accessible to third parties. If you do not wish your information to be processed online you do have the option of
placing an order over the phone by calling us toll free at 1-800-657-6394. This site uses a secure server (SSL)
to encrypt all of your financial information.
We use customer information for the sole purpose of processing your order or contacting you if necessary.
We do provide you with the option of receiving special promotions and offers from Sugar House via e-mail
when you are setting up your account. You may at any time contact us to cancel this service.
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Shipping Policy:
Sugar House Banners will use reasonable efforts to ship orders under the following guidelines:
Stock items & blank vinyl banners ordered before 2 p.m. EST ship on the same business day.
Stock items & blank vinyl banners ordered after 2 p.m. EST ship on the next business day.
Custom printed items (banners, decals, table covers, etc.) will ship within 2-3 business days.
All orders are shipped FOB Sugar House Banners, Midvale UT. All items purchased from Sugar House are
delivered pursuant to a shipment contract with the carrier of our choosing. The risk of loss and title
for such items will pass to you upon our delivery of your order to the carrier. Any shipping damage should
be reported at the time of delivery to the shipping company. If special packaging is required for proper
shipping, you will be charged accordingly.
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Refunds, Order Changes, and Cancellations:
Understandably, personalized and custom items may not be returned for a refund. All other items will not be
accepted without authorization from Sugar House. A 15% restocking fee may apply.
Sugar House will use reasonable efforts, upon your request, to change or cancel your order prior to production.
If the order has not yet started the production process, no additional change or cancellation fees will be applied.
If your order is changed, the setup fees may vary from the original quote depending on your requirements.
If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply.
All of these charges will be a direct pass through from the manufacturer to you. If your order is changed, the
setup fees may vary from the original quote depending on your requirements.
If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish,
prevent shipment or redirect it. You will be charged the full amount of the order for all orders cancelled at this stage.
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