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File Setup Guidelines

In order to keep prices low and maintain quick turnaround times, we need to outline certain responsibilities for our customers with regard to file preparation. Orders received varying from these specifications are subject to delays and/or additional charges to put them into a conforming condition. We will prep or fix the files you send us at $75.00/hour. To avoid extra charges, please follow the guidelines below as closely as possible.

Accepted File Formats:
We use Adobe Illustrator or Photoshop for all file prep work. You may send us any type of file compatible with either program.
Raster Images: Images should be flattened and sent as .tif files (.jpg images will work, but will usually be compressed more resulting in poor image quality). For standard size banners, files should be set at full size and 75-100 ppi. This should produce a file around 50 mb. Generally, files over 50 mb are overkill and only serve to slow down the process. If you create your file at 1/2 scale, increase the resolution accordingly to 150-200 ppi. For smaller, high-res prints, you can increase the resolution up to 300 ppi. Keep in mind that color matching with raster images is usually more difficult and may be more expensive.
Vector Images: Vector based images are preferred when possible because of their quality, file size and more accurate colors. Files should be sent as .ai or .eps with ALL FONTS CONVERTED TO OUTLINES. (Most of the problems we see come from missing fonts!) If you are using a program other than Illustrator you should be able to export your file as an .eps with fonts converted to outlines or curves.

File Preparation:
All vector based files should be saved in CMYK. Any RGB photographic raster images can be sent in RGB.
Files must be sized or scaled correctly. For scaled-down files, always include enlarging instructions (such as enlarge 200%).
You dont need to include any bleed or extra space for finishing in your file. We will add extra space for hems or pole pockets.


Sending Your Files:
Small files (under 5 mb) can be emailed to mail@sugarhousebanners.com
Files up to 50 mb can be uploaded on our website: www.sugarhousebanners.com/upload.php
For files over 50 mb we have direct FTP access available. Contact us for FTP access information and password.
If you send your files to us electronically, please use a compression program such as Stuffit or WinZip to archive all of your files into one compressed folder. This helps to ensure that we can get all of your files intact, and can help in uploading time. Be sure to call after your files have finished transferring to confirm that we received them.
You may also mail your files on a disk. Please let us know if you want your disk back and make sure it is clearly labeled. We wont return your CDs or DVDs unless you ask.

Order Details:
Please be sure to include all the details of your order, including media (vinyl, decal, paper, etc.), quantity, size, finishing (hems, grommets, etc.) and any other special instructions (color matching, deadlines, etc.).

Proofs:
We suggest always sending a proof with your file. Proofs allow us to verify that files open and print correctly. Proofs can be printed copies or a flattened .jpg, .gif, .tif or .pdf file. If you choose not to send a proof, you will be responsible for any file problems that could have been caught had a proof been sent.

Colors & Color Matching:
Unless you request otherwise, colors will be printed AS IS, without any alteration on our part. Remember that the printed colors and the colors seen on a monitor will usually be a little (or, in some cases, a lot) different, so you may get unexpected results. You will be responsible for problems due to color errors if you dont request color matching.
For approximate color matching, there is no extra charge. Examples of approximate color matching are: It just needs to be a dark red or The blue needs to be close to PMS 286. We will make sure the colors are close, but there are no guarantees or refunds.
Exact color matching fees normally start at $30.00 and are billed at our hourly rate of $75.00. For exact color matching, you must provide PMS numbers or a physical color swatch. You may also be required to approve an actual printed proof before we complete your job, so plan on a few extra days for jobs with color matching. Because some colors are easier to match than others, we may be able to waive the $30.00 minimum. Please contact us for details and prices. We can usually quote you a color matching price in advance.
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Closed for Holiday
-Utah Pioneer Day-
We will be closed on July 24th and will reopen on July 25th at 9:00am.

SugarHouse Banners
7522 So. State Street
Salt Lake City, UT 84047
Phone: 801.563.9600
            800.657.6394

Business Hours
Monday-Friday
9:00am-5:00pm
Closed Saturday
Closed Sunday

We Accept:
We proudly accept Visa, MasterCard, Discover, Amex and PayPal

Sugar House Banners
is a division of
Sugar House Awning
and Canvas Products